People who place a call for help to Parkland Ambulance for emergency paramedic services are often frustrated when they are asked many questions.
The caller thinks that the paramedics are being delayed and they become frustrated or even angry. Help is never being delayed because of those important questions. The questions improve the level of care being sent and coordinate other resources that might be required.
Let me walk you through an emergency call that might help you understand the important job the fine folks in the Regional Communication Center at Parkland Ambulance do each and every day.
Let’s say someone has fallen at a residence.
The person placing the call might dial 9-1-1. The 9-1-1 operator will ask what service you need and then with a push of a button your call is routed to the professionals in the Parkland Ambulance regional communication center who take over from there.
The first few questions you are asked is where are you. Then the telephone number you are calling from and “tell me exactly what happened.” Once we know where you are, the ambulance paramedics are alerted. So in a very short amount of time help is already responding to your location.
Based on what you say is wrong the communications professionals then ask a series of additional questions to get some more specific information for the responding paramedics. Such questions might include how old the person is, are they awake and talking, are they having trouble breathing, where did they fall from or what part of the body might be injured.
All this additional information will better help the responding paramedics so they know if they need specialized equipment or maybe additional paramedic resources to assist.
Maybe the caller is very upset by the situation or is a small child, the communications professionals will use specific techniques to calm and reassure the caller. The communications professionals are trained to stay on the phone with you and maybe even teaching you how to do things to start caring for the injured person.
The care given on the phone maybe lifesaving such as stopping bleeding, starting breathing or even helping a new dad deliver a baby. The very busy communications professionals in the regional communication center at Parkland Ambulance answer thousands of calls every year. It is a very busy center and center that relies on some very special people.
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These special people, the communications staff, work shifts like the paramedics and in their bright new communications center bring hope to those in need. Their calm and reassuring voices, the expert way they handle a multitude of tasks, make these people an essential part of the health care team at Parkland Ambulance.
So when you call for help, just remember that the paramedics are on the way very quickly. Every little additional piece of information you can provide is essential to the care of your loved one. Interested in learning more about the communications center or possibly becoming a future telecommunications specialist with Parkland Ambulance?
Call Brian or Brenda at 306-953-9800 for more information. Also ask about the upcoming emergency medical telecommunications course in Prince Albert this September.
You can also visit our website at www.parklandambulance.com.